Innovation & Technology

It’s time to update your iPhone again because Apple recently released the public version of iOS 13.5 for its users. Before you begin to groan at the seemingly never-ending responsibility to update your phone, there are plenty of reasons why you shouldn't delay on this update.  The public version comes with a host of changes that were previously only available to...

Genesys, the global leader in cloud customer experience and contact centre solutions, has announced that it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. New integrations for Genesys Cloud™ with Zoom Phone and Zoom Meetings enable organizations to power their entire enterprise communications strategy and improve collaboration across the...

Carbon, a leading digital financial services company in Nigeria, in an effort to improve the service experience for its customers, has launched Carbon Express. A keyboard extension that allows customers to access its services, and securely carry out transactions without leaving their social apps Carbon Express enables users to initiate and complete transactions such as transfers, and bill payments from...

In mid-March, Apple closed all of its stores outside of China “until further notice.” It was a sweeping — but necessary move for a world facing downturn as a result of a growing pandemic. In a statement issued on Monday, titled, “To our Customers,” Retail SVP Deirdre O’Brien offered insight into the company’s plans to reopen locations. Nearly 100 stores have already...

Adobe recently announced the release of five new AI (Artificial Intelligence) services for Experience Cloud powered by Sensei. These services are meant to help businesses use AI for predictive modelling on data sets, providing insights on things like churn, customer fatigue and the impact of marketing campaigns.  The new services include Customer AI, Attribution AI, Journey AI, Content and Commerce...

With the complications faced by smartphone and tablet users in terms of augmented reality experience, Mojo Vision is experimenting on an AR capable contact lens, taking the augmented reality experience directly to the users’ eyes. Augmented reality experience is only possible in sci-fi movies which are still odd fits in smartphones and tablets.  The technology is similar to the HoloLens or...

Twitter is showing some iOS and web users a new interface to make it easier to follow threaded conversations, the company has announced. A gif published by Twitter’s Support account shows the new test interface in action, with lines and indents making it much easier to see who’s responding to who in a Twitter thread. The functionality first came to Twitter’s prototype...

It would be fool-hardy to think of any industry as completely “recession-proof,” but it is undeniable that tech-enabled sectors may be more likely than others to withstand COVID-19 and its aftershocks.  It does seem like a boom time for the digital economy as people find new ways to work and communicate, and many businesses take their services online. Amid a pandemic,...

Patrick Holland Motorola, a company, best known for its budget and mid-range phones, on Wednesday took an enormous step forward into the premium phone market and launched the Motorola Edge and Edge Plus. Both phones join the Motorola Razr as high-end offerings from the Chicago-based company. Whereas the Razr was criticized for its middle-of-the-road tech, the Edge and Edge Plus...

This week – 24 April, Apple Watch will be five years old.  With the original intention being to work as an iPhone for your wrist, Apple watch has transitioned into a useful fitness tracker. And its native apps have proved more useful than any app you can download. While companies including Amazon, eBay, Target and TripAdvisor no longer support Apple...